Placing an order at Edelrostshop.de is simple and straightforward. Just follow these steps:

1. Visit our website at https://www.edelrostshop.de and browse our wide range of rusted-steel products.
2. Once you’ve found a product you like, click on the product image to go to the product page.
3. If applicable, select the desired options (e.g. color, size, personalization) and click the “Add to cart” button.
4. When you’ve added all desired items to your cart, click on the cart icon at the top right to go to your cart overview.
5. Check your order and click “Proceed to checkout” to continue with the ordering process.
6. Enter your billing and shipping address, choose a payment method, and confirm the shipping costs.
7. Review all the information you’ve entered and the order summary before submitting your order.
8. Click “Buy now” or “Complete order” to finalize your purchase. You will receive a confirmation email with the details of your order.

If you have any questions or issues during the ordering process, our customer service team will be happy to help.

Yes, at Rostikal you have the possibility to order by phone as well. If you prefer to speak personally with one of our employees to place your order, you can reach us at +49 (0)9672 8019882. Our customer service team will be happy to take your order and answer any questions you may have.

After you have successfully completed your order, you will receive an automatic confirmation email. This email contains all important information about your order, such as the order number, the items ordered, the billing and shipping address, and the selected payment method. Please check this information carefully to make sure everything is correct.

If you have not received a confirmation email, please check your spam or junk email folder. If the email is not there either, there may have been an error when entering your email address or a technical issue. In this case, we recommend contacting our customer service so that we can help you clarify the matter.

Rust decoration is suitable for both indoor and outdoor use. Their natural rust patina gives them a unique charm and makes them weatherproof.

However, pay attention to sensitive surfaces, as rust can stain.

Our stainless steel products are weatherproof and develop a unique, natural patina over time due to weathering and environmental influences.

The structure and the color tone develop further and further, so that the decorations become more and more beautiful - just as we do with age.

The rust on our metal decorations is real and may rub off, especially when exposed to moisture.

To minimize staining, dry the decoration or use a protective coating or base on delicate surfaces.

Rust decoration is very easy to maintain. Due to environmental influences, the rust changes in color tone and texture in a natural way. This makes the special charm of the rust decoration.

If you want to preserve rust objects, it is best to use OWATROL-OIL. It penetrates the rust pores and displaces air and moisture, so that the rusty metal is preserved in its actual state with regular use. However, the natural rust character is lost - what remains is the unique play of colors in a rusty look.

No need to worry! Rust is a natural product that changes over time. These spots disappear when new rust is formed.

Rust formation can be assisted by placing the item outside for a few days and nights.

Yes, we offer custom designs and special orders. Please contact us with your requirements and ideas, and we will do our best to meet your needs.

If your order is received by 12 noon, we ship the same day and delivery is usually the next day within Germany.

For international orders, the delivery time may vary. Please refer to the shipping information on our website for more specific details.

You will receive a tracking number by email that you can use to track the status of your order.

With a registered customer account you can participate in our bonus system and collect points with every order.

But you also have the possibility to order as a guest.

For orders at Edelrostshop.de we offer a simple shipping structure. Regardless of the size and weight of the items, you pay a standardized shipping fee. In the ordering process, the exact shipping costs for your order are automatically calculated and displayed before you complete payment. Note that shipping is free for orders over 100€. For more information on our shipping charges and shipping options, please visit our shipping page.

We ship our parcels with reliable and well-known shipping service providers to ensure that your order reaches you quickly and safely. We currently work mainly with DHL. For larger parcels, however, we also use DPD. When selecting the shipping provider, we always take into account the size of the parcel and the best possible delivery to your location.

Yes, at Edelrostshop.de you can easily enter a different delivery address. During the ordering process you have the option to enter both a billing address and a separate delivery address. This allows you to have your order delivered directly to friends, family or your workplace, for example. Please make sure that the addresses you enter are correct to avoid delays or problems with delivery.

Once your order has been shipped from Rostikal, you will receive a shipping confirmation email that includes a tracking number and a link to track the shipment. With this tracking number, you can check the status of your order online at any time. Simply click on the link in the email or visit the website of the respective shipping service provider (DHL or DPD) and enter the tracking number to view the current status of your delivery. If you have any problems with tracking or cannot find your tracking number, please do not hesitate to contact our customer service.

A subsequent change of the delivery address for an already confirmed order may be possible in some cases. Please contact our customer service as soon as possible to request the change of shipping address. We will do our best to make the change before the order is shipped. However, please note that a change of shipping address cannot be guaranteed, especially if the order has already been shipped. In this case, you would need to contact the shipping provider directly to request a change of address.

We always pay attention to the highest quality and flawless workmanship. However, in very rare cases it may happen that an ordered product arrives damaged or defective.

In this case, simply send us a photo of the product and the packaging. Together we will find a solution.

If you are not satisfied with a product, we will cover the return shipping costs. However, please consider whether a return is truly necessary in order to conserve resources. We are always available for your questions and concerns.

Our goal is to provide you with a positive shopping experience and ensure your satisfaction. If you are dissatisfied with a product, please let us know so we can find a solution together.

To make the return process as easy as possible, we now offer our [Returns Portal]. Through this portal, you can quickly and easily register a return.

As a small business, we want to keep the number of returns low in order to maintain our price-performance ratio. Thank you for your understanding and support!

The credit will always be issued in the way you specified as the original payment method. In the case of credit card payment, for example, we will refund the amount to your credit card account.

As soon as your return has arrived and been checked, the refund of the invoice amount will be issued within 14 days via the payment method you selected when placing your order.

Rostikal GmbH & Co. KG

Wilbersdorf 5

92431 Neunburg vorm Wald

You can return your ordered items within 30 days of receiving your order.