Placing an order at Edelrostshop.de is simple and straightforward. Just follow the steps below:
- Visit our website at https://www.edelrostshop.de and browse through our diverse range of Edelrost products.
- When you find a product you like, click on the product image to go to the product page.
- If necessary, select the options you want (e.g. color, size, personalization) and click the "Add to Cart" button.
- When you have added all the items you want to your cart, click the cart icon in the upper right corner to go to the cart summary.
- Review your order and click "Proceed to Checkout" to continue with the checkout process.
- Enter your billing and shipping address, select a payment method and confirm shipping costs.
- Review all information entered and the order summary before submitting the order.
- Click "Buy Now" or "Complete Order" to finalize your order. You will receive a confirmation email with the details of your order.
If you have any questions or problems during the checkout process, our customer service team will be happy to assist you.
Yes, at Rostikal you have the possibility to order by phone as well. If you prefer to speak personally with one of our employees to place your order, you can reach us at +49 (0)9672 8019882. Our customer service team will be happy to take your order and answer any questions you may have.
After you have successfully completed your order, you will receive an automatic confirmation email. This email will contain all the important information about your order, such as the order number, the ordered items, the billing and shipping address, and the selected payment method. Please check this information carefully to make sure everything is correct.
If you have not received a confirmation email, please check your spam or junk email folder. If the email is not there either, there may have been an error entering your email address or there may have been a technical problem. In this case, we recommend that you contact our customer service so that we can help you clarify the issue.
Questions about our products
Rust decoration is suitable for both indoor and outdoor use. Their natural rust patina gives them a unique charm and makes them weatherproof.
However, pay attention to sensitive surfaces, as rust can stain.
Our stainless steel products are weatherproof and develop a unique, natural patina over time due to weathering and environmental influences.
The structure and the color tone develop further and further, so that the decorations become more and more beautiful - just as we do with age.
The rust on our metal decorations is real and may stain, especially when damp.
To minimize staining, dry the decoration or use a protective coating or carpet pad on sensitive surfaces.
Rust decoration is very easy to maintain. Due to environmental influences, the rust changes in color tone and texture in a natural way. This makes the special charm of the rust decoration.
If you want to preserve rust objects, it is best to use OWATROL-OIL. It penetrates the rust pores and displaces air and moisture, so that the rusty metal is preserved in its actual state with regular use. However, the natural rust character is lost - what remains is the unique play of colors in a rusty look.
No need to worry! Rust is a natural product that changes over time. These spots disappear when new rust is formed.
Rust formation can be assisted by placing the item outside for a few days and nights.
Yes, we offer custom designs and special orders. Please contact us with your requirements and ideas, and we will do our best to meet your needs.
Shipping & Payment
If your order is received by 12 noon, we ship the same day and delivery is usually the next day within Germany.
For international orders, the delivery time may vary. Please refer to the shipping information on our website for more specific details.
You will receive a tracking number by email that you can use to track the status of your order.
With a registered customer account you can participate in our bonus system and collect points with every order.
But you also have the possibility to order as a guest.
For orders at Edelrostshop.de we offer a simple shipping structure. Regardless of the size and weight of the items, you pay a standardized shipping fee. In the ordering process, the exact shipping costs for your order are automatically calculated and displayed before you complete payment. Note that shipping is free for orders over 100€. For more information on our shipping charges and shipping options, please visit our shipping page.
We ship our packages with reliable and reputable shipping providers to ensure that your order reaches you quickly and safely. Currently, we mainly work with DHL. However, for larger packages we also use the shipping service provider DPD. When selecting the shipping service provider, we always take into account the size of the package and the best possible delivery to your location.
Yes, at Edelrostshop.de you can easily enter a different delivery address. During the ordering process you have the option to enter both a billing address and a separate delivery address. This allows you to have your order delivered directly to friends, family or your workplace, for example. Please make sure that the addresses you enter are correct to avoid delays or problems with delivery.
Once your order has been shipped from Rostikal, you will receive a shipping confirmation email that includes a tracking number and a link to track the shipment. With this tracking number, you can check the status of your order online at any time. Simply click on the link in the email or visit the website of the respective shipping service provider (DHL or DPD) and enter the tracking number to view the current status of your delivery. If you have any problems with tracking or cannot find your tracking number, please do not hesitate to contact our customer service.
A subsequent change of the delivery address for an already confirmed order may be possible in some cases. Please contact our customer service as soon as possible to request the change of shipping address. We will do our best to make the change before the order is shipped. However, please note that a change of shipping address cannot be guaranteed, especially if the order has already been shipped. In this case, you would need to contact the shipping provider directly to request a change of address.
Return & Refund
We always pay attention to the highest quality and flawless workmanship. However, in very rare cases it may happen that an ordered product arrives damaged or defective.
In this case, simply send us a photo of the product and the packaging. Together we will find a solution.
If you do not like the product, we will pay the return shipping cost. However, please consider if a return is necessary to conserve resources. We are here to answer any questions or concerns you may have.
Our goal is to provide you with a positive shopping experience and ensure your satisfaction. Please let us know if you are unhappy with a product so we can find a solution.
We would like to maintain our few returns to keep our price to performance ratio as a small business.
The credit will always be issued in the way you specified as the original payment method. In the case of credit card payment, for example, we will refund the amount to your credit card account.
As soon as we have received and checked the return shipment, the invoice amount will be credited within 14 days via the payment method you selected when placing the order.
Rostikal GmbH & Co. KG
92431 Neunburg vorm Wald
You can return your ordered items within 30 days of receiving your order.